Getting report app is unavailable on supported device

Yesterday I updated my app (https://apps.garmin.com/en-US/apps/28768354-927a-407e-8803-75af980bed6e) to support the latest Pro series of the Epix and Fenix lines. All I did was update the SDK to 4.2.4 and select the Pro series as additional devices.

However, after uploading the app, a user with a Descent Mk2i watch reported the app was deleted from their watch and they couldn't reinstall it. The Descent Mk2i is supported, it's in the list of compatible devices, and I can run it fine in the simulator. Any idea what could be causing this?

Thank you!

0 jim_m_58 over 2 years ago

Does the user have an APAC version of the mk2i? Did you change the min API level for the app? If so you may have it set so the APAC version won't be included.

0 Cuiv over 2 years ago in reply to jim_m_58

Thanks! I didn't change the min API level (3.1.0) - the only change is additional lines for the Pro device in the manifest. I'm checking with the user if they're in APAC, but since they reached out in French, I'm assuming they are from Europe.

My own watch (Fenix 7X) is APAC version (bought in Japan where I live) and the app is fine on there, so unlikely to be that either.

A bit of a head scratcher! I'm wondering if I should just re-export with an older SDK and publish again!