Sorry, the app wasn’t sent to your device because we’re having trouble communicating

Former Member over 9 years ago

Hello,

I'm new in the development of garmin app and I tried to develop a datafiled (complex field , % of vVO2max):
https://apps.garmin.com/en-US/apps/6be6ec0f-44c0-44b9-aa39-ced1546cb0d9

All is working fine with the simulator and sideload.. but after I uploaded and approved it, when I try to download it on my Fenix 3 (GC and watch are up to date), I get the following error (with mobile and express):
Sorry, the app wasn’t sent to your device because we’re having trouble communicating with our servers. Please try again later.
I also test with a friend who have 920 but he get the same error.

I wanted know if someone could give me some insight, tips, experience about this error.
I'm a lot angry because there are now log accessible server side, and the error from the side looks like "general error" and generic error message.

Thank in advance,
Jovi

flocsy🤠 over 1 year ago

same now... after successfully uploading a new version (beta) I can't download it to my devices

flocsy🤠 over 1 year ago in reply to flocsy🤠

LOL. My daughter said that now it works because I reported that it doesn't work :)

Well the "Sorry, the app wasn’t sent to your device because we’re having trouble communicating" is gone. so the app is uploaded, but I still see the old version so I still can't try it out on a real device...

Just writing, so maybe now it'll work ;)

flocsy🤠 over 1 year ago in reply to flocsy🤠

OK, now in the WEB store I already see the new version, the "download" button on the web seems to work.

BUT:

Connect IQ android still sees the old version (and I uploaded 3 new versions since)

flocsy🤠 over 1 year ago in reply to flocsy🤠

6 hours later the android Connect IQ still doesn't see any of the versions uploaded in the last 6 hours...

flocsy🤠 over 1 year ago in reply to flocsy🤠

12 hours and still don't see the new versions in Connect IQ mobile...

Why don't they use 1 api? 1 source of truth????

flocsy🤠 over 1 year ago

48 hours later I still don't see any of the last 4 versions I uploaded since... Brandon.ConnectIQ is this "normal"?

jim_m_58 over 1 year ago in reply to flocsy🤠

I update an app yesterday and had the update on my watch in maybe 15 minutes. I did note in the Connect IQ moblie app it didn't show I had the new version until I exited the app and started it again.

flocsy🤠 over 1 year ago in reply to jim_m_58

But I not only exited but intentionally killed the Connect IQ app every time I tried to download it... So it seems that somehow my app is stuck. Brandon.ConnectIQ can someone look at this app: apps.garmin.com/.../6df15d21-a323-4f70-a8cb-4900a4ddacda

flocsy🤠 over 1 year ago

Regarding the "Sorry, the app wasn’t sent to your device because we’re having trouble communicating with our servers. Please try again later." message: I see now that it happens when we try to download the app immediately after we uploaded a new iq file. This is the request:

apps.garmin.com/.../install

and this is the response:
{
"className": "ResourceNotFoundException",
"message": "404 : \"{\"error\":\"ResourceNotFoundException\",\"errorText\":\"Latest Version for App with appUuid=bc038b10-2426-42c3-9a16-2b376dd16ecc is not available\"}\""
}

May I recommend an easy fix: while the app is not ready (I guess it's waiting for some automated checks) disable the download button (best if there could be a text next to it or at the top of the screen explaining the situation)

flocsy🤠 over 1 year ago

I think I'll go crazy with this app... Now I get "This app was rejected because our security scanner was unable to scan it. You can update and resubmit it, or you can remove it."