User reports app doesn't launch on firmware 10.33

Hello,

A user installed firmware 10.33 on his Epix 2 watch and reports my app fails to launch on this firmware and immediately gives the IQ error (the firmware as far as I understand is in Alpha state).

How worried should I be that this could persist into the Beta and final versions of the firmware, and does it make sense for me to even investigate the issue (by sending the user a Debug prg)?

Of course everything works fine in the Epix 2 simulator, and on my own Fenix 7X (firmware 9.36).

Sorry this isn't an actual SDK question, just wondering what experienced app devs would do in this situation.

Thank you!!