Watchface with crashed fonts in CIQ 4 devices

Hi, I am receiving reports from users of my watchfaces (Ultrasport) with Venu 2 or Fenix 7, reporting that the watchface is completely out of place, showing characters and progress bars in places where they should not be. I have tested in the sdk simulator and indeed this happens in all CIQ 4.x devices, in the rest CIQ 3.x or lower it does not happen, it continues to work correctly. To display these progress bars I am using custom fonts.
Has something changed in the way we load fonts?
Thank you very much for your help.

jim_m_58 over 4 years ago

I'm not having any issues with my WFs on CIQ 4 devices, Are you by any chance using buffered bitmaps? They are different on CIQ 4 devices.

CharlySanWF over 4 years ago in reply to jim_m_58

hi Jim, no, only custom fonts loading resources as always

Ui.loadResource(Rez.Fonts.fontArribaDerecha);

CharlySanWF over 4 years ago in reply to jim_m_58

CIQ 4

CIQ 3

jim_m_58 over 4 years ago in reply to CharlySanWF

With the two devices you show, the screens are different sizes. Are you using the proper custom font for the device? Like I said I have no problem with mine but each screen size has it's own custom fonts and my WFs understand the different sizes. (dc.getTextHeight() comes in handy)

CharlySanWF over 4 years ago in reply to jim_m_58

Yes, each device has different font size, users report me the issue when they updates to the last firmware on Venu 2.

CharlySanWF over 4 years ago in reply to jim_m_58

However, Fenix 7x has the same screen size that Fenix 6x and no issues in fenix 6, instead in Fenix 7 the same problem occurs as in venu 2, ciq 4?

jim_m_58 over 4 years ago in reply to CharlySanWF

What if you use two devices in the sim with the same size display, like the f6 and fr255? Is there any thing in your jungles which might come into play?

CharlySanWF over 4 years ago in reply to jim_m_58

Hi again Jim, I think I have it fixed, the problem is a function of my code that returned me different strings depending on the CIQ, something quite strange, thank you very much for your help, as always a pleasure to be here and to be able to count on you.