Device restart: causes?

HI,

I had an email from someone using one of my apps complaining of his watch restarting in the middle of a session... I was quite surprised as I've had no bug reports on that app for many, many months and I can't replicate any errors anywhere. There is nothing in ERA and a restart is not like a crash in any case.

So...

What causes a device to restart?

Is it likely to be a problem local to him?

Has anybody else experienced this kind of report or seen it themselves?

Thanks,

Baffled of Dublin

PS: In case it matters, device (according to Garmin email) was:

Device Name: Descent Mk2i
Firmware Version: 8.40

0 jim_m_58 over 4 years ago

If the device crashes, it's more than likely a fw issue and your app may or may not even be involved, You won't see a ciq_log or an ERA report for it.

On the device, usually under debug, is an err_log which describes the crash, but Garmin is the only one that can understand it. Send the file to garmin.