Connect IQ app problem

Tak79 over 4 years ago

Does anyone knows what is the problem with Coonect IQ application?

Multiple users are reporting that they cannot save the settings in watchfaces.

It seems that I have the same problem

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Brandon.ConnectIQ over 4 years ago +3 suggested

We started seeing reports about this issue yesterday and have been investigating to root cause the problem. It's not clear whether this is a problem in the Connect IQ Store app itself or in the infrastructure…
Tak79 over 4 years ago in reply to jim_m_58 +1

it is reported in ios forum
riedid74 over 4 years ago +1

why do we have no explanation on the bug from garmin. Another change without a full test, a breakdown. Like helpurl which hasn't worked for more than 2 months now in garmin connect and garmin for IQ…

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0 7194049 over 4 years ago

Me too! Yesterday, I realized my Weather face watch face kept getting booted off. Today, I went back to my Android 10 phone. The watch face has stayed on, but I cannot change the settings. It's as if the 'save' icon is dead...

0 Carmen_F over 4 years ago

I contacted Garmin a few weeks ago, sent them pictures and videos. Still waiting for an answer or a solution. I can't save the settings in Connect Mobile or Connect IQ on my Android 8 phone. I have to use Garmin Express on my PC. Some guys told me to use an older version of Connect Mobile but that didn't help. Obviously something in the background is broken. Onl Garmin's own Connect IQ watchfaces work with saving the settings.

0 Brandon.ConnectIQ over 4 years ago in reply to Carmen_F

Carmen_F We were looking for your email earlier today and didn't spot it. It's possible we missed it - can you forward what you sent to [email protected]?

I know of some reports about app settings not functioning, but it's not affecting everyone. For example, there is one issue under investigation that occurs in the Connect IQ Store app on iOS where the settings page appears blank (likely not the same as you're seeing since you're on Android).

It could help if you could let us know which app is affected so we can try to reproduce, and even better if you sent code snippets showing how the app settings are implemented in your app (assuming the problem is in an app you maintain). Since Garmin-developed apps are functioning as expected, that suggests the problem is related to the specific app, but it's difficult for me to say for certain.

0 Carmen_F over 4 years ago in reply to Brandon.ConnectIQ

I sent several mails to the German Customer Support. The app settings work, but I can't save the changes. The saving buttons (Connect Mobile and Connect IQ) don't work. Just a grex dot in the background that I pressed them, nothing more. I have that with several watchfaces, widgets or datafields. I use Android 8.

0 Kalisto over 4 years ago in reply to Brandon.ConnectIQ

Same for me.

Some tickets already created here

https://forums.garmin.com/developer/connect-iq/i/bug-reports/connect-iq-app-won-t-save-watch-face-settings-on-android-8

and here

https://forums.garmin.com/developer/connect-iq/i/bug-reports/can-t-save-watch-face-settings

for the same thing

and still no correction ...

0 Kalisto over 4 years ago in reply to Brandon.ConnectIQ

Another one here

https://forums.garmin.com/apps-software/mobile-apps-web/f/connect-iq-store-android/292975/cannot-save-settings-for-data-fields-in-garmin-connect-iq

Can you take these reports seriously in consideration now ? And tel us when it will be corrected ?