Connect IQ app problem

Tak79 over 4 years ago

Does anyone knows what is the problem with Coonect IQ application?

Multiple users are reporting that they cannot save the settings in watchfaces.

It seems that I have the same problem

Top Replies

Brandon.ConnectIQ over 4 years ago +3 suggested

We started seeing reports about this issue yesterday and have been investigating to root cause the problem. It's not clear whether this is a problem in the Connect IQ Store app itself or in the infrastructure…
Tak79 over 4 years ago in reply to jim_m_58 +1

it is reported in ios forum
riedid74 over 4 years ago +1

why do we have no explanation on the bug from garmin. Another change without a full test, a breakdown. Like helpurl which hasn't worked for more than 2 months now in garmin connect and garmin for IQ…

All Replies

0 Ghostme over 4 years ago

same here。this is really a big problem for iPhone users。I have suggested many users to use Android phones to set watchfaces。

0 PlayItLoud over 4 years ago

Getting some feedbacks from users:

”

On the Connect IQ app on IOS 15.3 whenever I want to save the watch face data after filling it restarts the Connect IQ app and asks me to input the username and password. After logging in it restart again the app.
To access the app I have to kill it.

“

0 riedid74 over 4 years ago

why do we have no explanation on the bug from garmin. Another change without a full test, a breakdown. Like helpurl which hasn't worked for more than 2 months now in garmin connect and garmin for IQ

0 Former Member over 4 years ago

Yesterday I could not save the changes to Garmin Connect IQ and today it does not connect to my Venu 2. I reported the problem to Garmin by phone. My system is iOS 15.3.

0 Brandon.ConnectIQ over 4 years ago

We started seeing reports about this issue yesterday and have been investigating to root cause the problem. It's not clear whether this is a problem in the Connect IQ Store app itself or in the infrastructure that supports the app settings system. We're working as quickly as we can to get this resolved!

0 Lee. over 4 years ago in reply to Brandon.ConnectIQ

is this why some widgets which use connect-IQ for webrequests are failing with the IQ error screen? Is there a way to gracefully capture this error in the code? I don't see any error in the YML log, to help with this

0 xuxumatu over 4 years ago

I have a couple reports IQ APP it's NOT working

0 9974513 over 4 years ago in reply to Brandon.ConnectIQ

Brandon,

I'm having the same issues as mentioned above. I've been a proud garmin fenix 5x user for 2 years. Recently I tried to make a change to my watch face and was unable to save. Of course I updated the apps (Garmin Connect and Connect IQ store) assuming said issues would undoubtedly be resolved given the price tag of the product. I am now stuck with the stock issue of every watch face without the ability of ANY customization. Recently I was debating upgrading to the tactix series, but if your update prioritization is even worse than apple, I'd gladly look elsewhere.

Please, at the end of the day, just fix your software. Your hardware is legit, my career/hobbies have tested it to the point it should no longer be working. I'd suggest giving the software team a kick in the ....

-Ryan

0 Shent-Aurkhan (SHN) over 4 years ago in reply to 9974513

Hi,

have you tried to reboot device and phone? or uninstall reinstall the watchface?

That helped a lot of users who had this issue.

0 9974513 over 4 years ago in reply to Shent-Aurkhan (SHN)

Yes, I've tried rebooting both watch and phone multiple times with no success. Also, tried using a different device (Chromebook) and was unable to make a successful bluetooth connection. It detected the watch (fenix 5x) but the full connection failed. I can include screenshots if that would help.