BLE connectivity issue

Some users are contacting to me about connectivity issues when using a datafield that pairs to a HRM.

I am trying to reproduce by my self this.

There's no problem to find and pair from simulator or my physical edge1030 (firmware beta 13.26), while on an edge 830 (firmware 9.10) no sensor is found. Both tested at same place, with same sensor and conditions. No native pairing is set, and no other mobile or PC app is pairing to this sensor.

Do you know if there is any issue related to some firmware versions for específico devices? Are you receiving this kind of complains related to BLE?

Thanks

0 jim_m_58 over 4 years ago

What happens if you do pair the HRM in the firmware on the 830? Are there any issues?

I've found that the BLE range on a 530 isn't that great with some of my apps.

0 InigoTolosa over 4 years ago in reply to jim_m_58

Adding the sensor to paired sensors on firmware works.

Pairing from the datafield is what is wrong. Nothing is found at physical 830, while no issue happens at simulator nor with physical 1030.

I also thought on signal intensity, so I removed a condition for pairing only when rssi > -60 dbM and now I accept any found sensor for pairing regardless intensity of signal

Today I will update to last beta firmware to match as much as possible conditions on the 1030

0 InigoTolosa over 4 years ago

I have just installed 9.26 beta firmware for Edge830.

Now BLE works as expected. I cannot confirm if it is simply due to updating firmware or beta 9.26 really fixes any issue on firmware 9.10

There's no specific note on this within changelog 9.10-->9.26

Can someone in Garmin team confirm this point? Knowing something is wrong in firmware 9.10 will avoid a lot of unnecesary work trying to fix my app