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Arrogant user review

Baron

Today, I get a review from a guy who complain that:

  1. my application "does not work" in the first sentence
  2. in the second sentence, it says that the application has a bad design (so he can use it, and it work...)
  3. then he insult the developer (me) saying that I having bad programming skills
  4. and finally say that the support of my application is bad. In the forum of my application, there was no entry from this person....

I have reported this behavior to Garmin who remove it from https://apps.garmin.com/en-US/apps/5241928a-ffea-498a-a310-8e21b3145c24?tab=reviews&displayCurrentVersion=false So thanks Garmin to not accepting this.

I would like to point that a lot of developer here are offering a software for free and we are not the slave of arrogant user who do not pay for what they get. If they are  not happy, they have the right to not use it. And if the developer decide to help him, it is not a right since that he did not pay for it, but a favor!

Did you also have such kind of reviewer? How do you handle this situation?

  • I just ignore them.  One time I replied with a link to download the SDK and told the user to just build his own app!  Grin

  • in reply to jim_m_58

    It is just frustrating. You give something for free and you get complain.

    I don't like the reviews at all. It just give a voice to people who complain and it does not help to make teh product better because there are no chance at all to get technical information. Also, even if you create a forum, the people don't use it, they prefer to write useless review instead of a good support case.

  • in reply to Baron

    Often, early in the description, I'll include a statement like "If you want to report a bug, please use the "Contact Developer" link".,  It doesn't stop bad reviews, but I think it cuts down on them.  Be responsive to the emails you get.
    Reviews are important when it comes to ranking things in the store, so they can't be eliminated.

  • in reply to jim_m_58

    I was also doing the same. I prefer then to redirect to a dedicated forum for my app. In most of the cases, when one user has an issue an other one has the same. You share then the answer.

    Ranking in Garmin Connect may be important, not really for me. I don't want to have user community, I just want to share my experience with other users. In other words, what I program for me, I give it also to the other people.

  • in reply to Baron

    1/ People that are unhappy are usually a lot more verbal than people that are happy with the product. I mean users are a lot more incentivized if they experience a problem and want to have things fixed. The developer will be more eager to fix the problem if it was addressed in a civilized way. Some people can be indeed arrogant in bringing over the message. For those do consider it might not be intentional: some people's verbal skills just aren't high, some people writing in a foreign language (english) can be difficult, words that you find offensive might have been intended to have another meaning.

    2/ People that are unhappy are usually a lot more verbal than people that are happy with the product. I don't trust apps at all which only have positive rankings (and lots of them). Imho they are just playing the system and forcing users in some way to write a review. Please get rid of "the trending system" and the "hot and new" category so that we can go back to honest reviews. 

        

      

  • in reply to peterdedecker

    I agree.  "Trending" keeps getting abused and has been over the years.  You can often spot things with 100's of review that are all 5 star yet not that many downloads.  EVERYONE gets bad reviews at times!  Slight smile

    For "Hot & Fresh", I think the rankings should be based strictly on the date when something was first uploaded.  That way every new app gets a bit of a spotlight.  Right now, downloads/reviews are used, meaning a fairly permanent place at the top of the list for some apps, so it doesn't really reflect "Fresh" at all. Something that is actually new starts at the very bottom of the list.

  • in reply to jim_m_58

    Not only reviews are misused also the lot of useless  watch faces whose difference are only the background picture make searching for real valuable application difficult for a newcomer.

    The Garmin watches are sport watches. I expect finding easily applications for tennis, soccer, or any other sports... And what are most of the hints.... watch faces which are only generated from a template code! What a pollution!

  • I have learned much to Jim's point, that I get a number of users who can't seem to read past the title and download/install button.  Even when the key info is in the first section of the description, they don't read it.  So I had to put into the title, that there is a free trial.  Then they expect the review is the method for support.

  • in reply to sabeard

    For my WU Widget the first lines of the description are


    "!!!!!NOTE!!!!! !!!!!PLEASE READ!!!!! !!!!!NOTE!!!!

    To get an API key, you MUST have a weather station that sends data to Weather Underground (see below)."

    Every once in a while I get a bad review because the widget shows this:

    Other users will sometime post a review like

    Works for me, can't you read the first two lines in the description?  Slight smile

  • in reply to sabeard

    I reply then to to the review by telling that the review is not there for reporting issues and there is a description how to report an issue in the documentation page. Few of them then react and then do a real support request.