Device app approval - no response for more than 2 weeks?

I submitted a device app to the Connect IQ Store more than 2 weeks ago and have not heard anything back from Garmin other than an email saying that my application has been received and a job number with a message that the transaction seems to have no content. The app is still in preview mode, although the 3 working days have long passed. I didn't check my app as beta.

I tried to contact Garmin support but no response. Does anybody have experience with that and if so, how did you overcome it?

0 jim_m_58 over 4 years ago

Things that use ANT have a longer approval process, Does your app use ANT?

I've never seen an email with a job number.

Try emailing connectiq@garmin,com with a link to this posts and the app you're waiting for approval on.

0 marishei over 4 years ago in reply to jim_m_58

Thanks for getting back to me! Yes, it uses ANT. I'll try emailing them.

0 jim_m_58 over 4 years ago in reply to marishei

That would explain the job number email, as the ANT testing is done by a whole different group than the CIQ group and it takes longer.

0 InigoTolosa over 4 years ago in reply to marishei

Did you finally get approval for your app?

I am also waiting for approval for a datafield since 07th January that also uses ANT

0 marishei over 4 years ago in reply to InigoTolosa

Only that they are looking into it and it takes longer :(

0 InigoTolosa over 4 years ago in reply to marishei

I emailed connectIQ team and received same answer. Let's hope it takes no much more time