How to handle bad ratings not caused by the developer?

Hello Shannon,

thanks for your answer.

You are right, that the users can contact Garmin support. But will they do? They try a app - it don't work like expected - the make a review for the app...
The problem is the missing information in the app page. You can search apps by selecting a device or a category. But if you are in category "new apps" you dont't see if a app is a widget, datafield or app. In the app description you also can't see the kind of the app. At this point the user don't know if it's a widget or datafield.
I wrote about it in the app description (also requirements and how to install a datafiel), but many users dont' read it.
So displaying the app-type in the app page would help. And if there would be a hint how to use this app type in a eye-catching place the users attention would be directed to this (I hope :-))

The firmware relevant reasons are mostly known by developers (I linked to a thread where this is discussed and addressed to Garmin development). So I believe Garmin will do their best to fix such bugs. But users don't care about such things. Something they try don't work and the have only the relation to the installed app. So the app is "bad" and gets the review.

I had also some users which used the contact button to write a comment. But if they don't insert a mail address and they don't alllwo private messages I can't answer.
I try to get in contact with the users (if possible) to inform and help them. But sometime I have no chance.


I just wanted to point at these point. I develop for fun and the users feedback ist the only earning :o
Especially the first problem could be improved by Garmin by providing som Information about app type and how to use. That would be very helpful :)

Bye
Ronny

Thanks Shannon ;)