Low rated reviews between updates

Hey, I have a watch face in the Connect IQ here https://apps.garmin.com/en-US/apps/5e1ebcab-39e4-4686-966c-a8ed6a8ca42c and most of the reviews are 5 stars, 1-2 4 stars and 2 reviews that are 1 and 2 stars that were given because of the update not working for them since it takes time to be seen in shop (5-6 hours everytime since I am uploading it) and those are stuck for no reason and are destroying my rating and destroying the watch face exposure. Is there anything to do with it? I can't even contact those 2 and I tried everything I can do to make them understand that it takes time until the update is shown and that they need to wait. Both of them causing my rating to be 4.1 instead of 4.8

I really hope that there's something to do with it since it makes me really angry that it is so easy to destroy the exposure of a new watch face.

TY in advance!

jim_m_58 over 5 years ago

Just got this 2 star review on one of my watch faces.

"The colours seem to be very pale in comparison to what yhe app shows. Disappointed"

Well, I'm using screen shots from the sim in the store, and things don't look the same on MIP devices. Nothing I can do but respond and tell use user what's going on. And it's probably someone who just got the watch and didn't notice the same with every watch face!

expect some bad reviews at times, even for things outside your control. 4.1 still isn't bad, and in your case, you probably won't be updating that often in the store.