problem with updating my watch face

Hey, I uploaded a hour ago an update to a watch face I made and since then I can't update it. I can see that it needs an update in the connect IQ app but it doesn't update for me. I press the update button, it says that the watch face finished the update and after a few seconds it goes back and tells me to update it again.

Here's the watch face: https://apps.garmin.com/en-US/apps/5e1ebcab-39e4-4686-966c-a8ed6a8ca42c

I tried to update it by using my PC, I've seen the updated version on my device for like 5 minutes and then it disappeared for some reason I can't understand.

Also, on the connect IQ phone app it says that the version is 1.0 and not 1.1 for some reason.

Did anyone ever encountered this situation or knows how to solve it? I tried everything in the last hour.

TY in advance to everyone that will help. Maybe in a few minutes or hours it will be solved but it is super weird and didn't happened to me with any other update I've done on my watch faces.

0 jim_m_58 over 3 years ago

Are you sure the WF isn't just crashing right away? Anything about it in ciq_log.yml or with ERA?

0 Kfir Eliyahu over 3 years ago in reply to jim_m_58

it worked well in every single device I've used. It is 30kb at max for every device. The problem was with the update. Here's the memory usage in forerunner 245:

0 Kfir Eliyahu over 3 years ago in reply to jim_m_58

I think about uploading it again to the connect iq shop as version 1.1.1 but I afraid the problem is indeed not with the version but with the connect IQ and users will get mad. I tried to get a copy of it and change the ID in the manifest.xml file in order to upload it as a beta watch face but everytime I got denied for it because of a problem in the connect IQ

0 jim_m_58 over 3 years ago in reply to Kfir Eliyahu

Running out of memory is only one of the reasons a WF will crash. Have someone send you their ciq_log,

0 Kfir Eliyahu over 3 years ago in reply to jim_m_58

the update didn't work so no one could update it. I think I will try to use the prg file and then test it on the venu 2 and the vivoactive 4, but from what I know, if both won't have a problem, it doesn't necessarily means the watch face is fine.

UPDATE: it works perfect for both devices

0 jim_m_58 over 3 years ago in reply to Kfir Eliyahu

Try different standard settings, like 12/24 hr, activity tracking on or off, etc. See the settings menu in the sim. You really need to see the ciq_yml file from the devices.

Are you getting any error messages when you build or upload the iq file?

0 Kfir Eliyahu over 3 years ago in reply to jim_m_58

No. The only problem is that the connect IQ shop doesn't let anyone update it.

0 jim_m_58 over 3 years ago in reply to jim_m_58

If this is your digital elegance WF, I see version 1.1 in the store

0 Kfir Eliyahu over 3 years ago in reply to jim_m_58

Oh wow. I don't know what happened with Garmin but now it fixed. I sent messages to Garmin from the morning and finally it got solved!

0 jim_m_58 over 3 years ago in reply to Kfir Eliyahu

When you update an app in the store, it can take a couple hours before the updates is available,