App Updates not making it to the Connect IQ app

Hi,

I've had a report from a user that they don't see updates for my app in the Connect IQ app, but if they go to the app store on the web they do. Has anyone else experienced this and is it likely a problem local to this user, or a more general issue with the way my app is being distributed (or not)?

I've only had one report of this, so I'm thinking it might be him, but would like to be sure that others get updates.

David

Shent-Aurkhan (SHN) over 3 years ago

hi,

for me, it is "normal",

when you update an app you should see at the top of the windows a little orange message which warn you that the update won't be available within 2 hours.

Even if the "text" is updated, the app not, you have to wait (in my case 3-4 hours from the time I update it)

however, the update seems to be directly available through Garmin Express or Connect.

Dresbo over 3 years ago in reply to Shent-Aurkhan (SHN)

Thanks. Appreciate the reply. He's saying it never gets into IQ. I've asked him to wait a little longer and see what happens. I released two versions within a couple of days and his app is one version behind (since yesterday).

Shent-Aurkhan (SHN) over 3 years ago in reply to Dresbo

it can happen with APAC device (China etc) but you can't do anything about that, the user can write to his Garmin support.