Debug Logging not working on ForeRunner 935

Hi,

I'm having some trouble with a single user of my app who has a 935.  The app will not write to the debug log, but I cannot figure out why (and I have a problem I need to debug).

The Log is in APPS/LOGS/<APPNAME_SAMECASE>.TXT and the app is in /APPS/<APPNAME_SAMECASE>.prg

This works fine on my Vivoactive 3 when I build exactly the same code and deploy it.  I get plenty of logs.

I ran a Zoom session to eyeball what he's doing, and unless we're both blind it's exactly the same name TXT file to the app name, but it never changes from 0 bytes.

Has anyone else experienced this, or has any ideas of other things to try. The app runs enough that it should definitely generate a large number of logs.

Would resetting the watch, or changing something about the build help? (I built it in both debug mode, and not)

The app runs fine on the 935 simulator.

Appreciate any ideas someone might have