ConnectIQ User sent Notification, how to respond?

Got this notification in my email today, but I can't reproduce their problem and don't know of any way to contact the user to ask more?

The Connect IQ user **** has sent you this request:
I am using the fr920xt. Today I updated the watchface and now the number 6 doesn't appear properly. It worked perfect before.
Too bad, since I like this watchface best.
Thanx
The following additional info has been provided:
Device Name: FR 920xt
Firmware Version: 6.2

The watch face in question is FaceIt4rc. When I test, every place a 6 can possibly show up displays fine. There's only 1 custom font anyway and it's definitely loaded properly, the rest is using a native font.

HermoT over 9 years ago

Which version of the SDK did you use to compile with?
There was an issue before, specifically with 920xt watches and custom fonts, but it has been fixed since.

When you tested, did you test on a physical 920xt, or in simulator? The issue I mentioned above was only visible on an actual physical 920xt and not the simulator.

Download the latest 1.2.5 SDK and recompile and see if fixes the issue.

EDIT:
====
Tested for you on my 920xt.
Was exactly what I said it was.

You need to recompile with SDK 1.2.5.

lightmatter over 9 years ago

Last compile was on 1.2.4, which apparently is what caused the failure since it worked before. Thanks for the help! I guess it's from the xoffset thing in the 1.2.5 notes? I've recompiled on 1.2.5 and uploaded, hopefully that will fix it.