The user cannot remove the watch face - it is installed again.

Many users write to me:

Hello,
Unfortunately I can't uninstall this watchface. Have you had this problem? 
I tried reseting the watch, I have tried Garmin express and everything, and it keeps installing back. It is very annoying...

What should I answer them?

9635560 over 5 years ago

Often, watch uninstall fails if the watch is still selected. So a first check is to make sure they’ve explicitly selected a different face before attempting uninstall. Eg: Get them to switch to ine of the built in Garmin faces and then uninstall yours.

peterdedecker over 5 years ago

have the user clear the install queue by logging in to Garmin Connect Web

click on the watch icon

click on the X next to the apps that are queued up.

after that have him uninstall the watch face and hopefully it should work now

bine8x8 over 5 years ago in reply to peterdedecker

Thanks!

How did it happen that wacth face didn't disappear from the queue after installation? Is this a Garmin flaw? Should I generate a bug report? Will this bug be fixed?

peterdedecker over 5 years ago in reply to bine8x8

I'm not sure what is the cause, but it probably would not hurt to file a bug report

jim_m_58 over 5 years ago in reply to bine8x8

If it's installed and also queued, it could be an update was being sent, and when it was removed, the update was already queued, so it was then sent. Have you updated the WF in the last few days?

bine8x8 over 5 years ago in reply to jim_m_58

It makes no difference whether I sent updates or not - if the user wishes to remove the watch face - that shouldn't be a problem anyway.

Brandon.ConnectIQ over 5 years ago in reply to bine8x8

We've noticed quite a bit of similar feedback, as well, and we've been attempting to reproduce this. So far, we haven't had similar issues, but we hadn't considered the Connect queue as a potential cause. We'll spend some time looking at this.

surfr.dsign over 5 years ago

I have from time to time this same question in my inbox. Last time yesterday...

jim_m_58 over 5 years ago in reply to Brandon.ConnectIQ

Ok, I just saw this and watched what was happening. I was using the connect IQ app (Android), and I went to uninstall one of my watchfaces. It happened to be one I updated yesterday in the store. Right after I hit uninstall, it said it was installing, and sure enough, it was in the queue and got installed.

bine8x8 over 5 years ago in reply to Brandon.ConnectIQ

The problem has not yet been resolved, I am again being complained about:

I mistakenly downloaded this face for my Garmin 6x it is terrible
I'm trying to uninstall it and it will not uninstall from my app nor my watch. 
This watch face randomly resets itself on my watch. 
I want to uninstall. 
If I do not get a response I will report this as a virus. 
The face for the watch it's very nice I would like to have kept it but it has been giving me issues.