Fenix 3 heart rate not showing in app.

Hi,

I've had an error report from a user with a Fenix 3 and an HR Run heart strap that heart rate doesn't display when using my app. I've checked the code for the obvious - I am enabling sensors, and it works with every device I have.

Any clues what I could get him to check to try to debug this one? Nothing in ERA.

Thanks,

G