how quickly do reports get from user device to visible in ERA?

a user has reported an app crashing (reproduceably), but I don't see anything in ERA yet. i have been discussing with her to get the CIQ_LOG from her device, but if we can't do that, how quickly will I see it in ERA? I don't see anything there right now (and its been a few weeks since the app has been updated.)

also, on a different app i see this System Error in ERA - is it anything i should worry about?

Error Name: System Error
Occurrences: 3
First Occurrence: 2020-12-12
Last Occurrence: 2020-12-12
Devices:
fÄ“nixÂ® 6 Pro / 6 Sapphire / 6 Pro Solar / 6 Pro Dual Power / quatixÂ® 6: 13.10
App Versions: 0.1.3
Languages: eng
Backtrace:
NightscoutDataView.initialize:59
NightscoutDataApp.getInitialView:81

ars.fabula over 5 years ago

I've had some crashes on my own apps on my own watch, and reports are available quickly , make sure the user is synchronizing the device with Connect or Express.

for the 2nd error, is it an app or a widget ? I've had crashes on widgets where I hadn't implemented glance view support

Horsetooth over 5 years ago in reply to ars.fabula

Thanks, I'll check with them but it's likely they've synced since they were using connect to change settings while we discussed what was going on.

The 2nd issue is on a data field app (simple data field type.)

ars.fabula over 5 years ago in reply to Horsetooth

However the ERA report will only be for apps installed from the store, not side loaded. So if you gave your user an special debug version to be side loaded, you won't see any ERA reports

Horsetooth over 5 years ago in reply to ars.fabula

It was from the store. If she could sideload she'd be able to get the ciq_log easy.