Latest bluetooth pairing issues

Former Member over 5 years ago

any official word from Garmin about the slew of recent pairing problems on the edge devices? I've had lots of customers complain as well has having to re-pair a few times myself in the last month or so. seeing lots of posts in the edge forums, but no response from garmin that i see. i usually tell my customers to open connect or toggle bluetooth, but would be nice to just point them to an official garmin response/troubleshooting doc

Former Member over 5 years ago

Brandon.ConnectIQ Travis.ConnectIQ any guidance on this? i'm getting reports almost daily from customers having bluetooth issues.

windfield over 5 years ago in reply to Former Member

Brandon.ConnectIQ Travis.ConnectIQ AlphaMonkeyC bueller? beuller? really sucks that nobody at garmin seems to want to actually respond or fix this?

seilogramp over 5 years ago in reply to windfield

Is this a Connect IQ issue (this forum)?

windfield over 5 years ago in reply to seilogramp

well, that's fair. but since i'm a garmin connectiq developer and my app uses the bluetooth connection for it's primary function, and garmin hasn't made an official response anywhere that i can find....

seilogramp over 5 years ago in reply to windfield

Garmin-AmberD has been responsive on the Garmin Connect Mobile iOS forum, for example - Can't pair my Garmin watch to my iPhone . Some posts from edge users on that thread as well. I would suggest @'ing her on there with a new post or reply to that one.

seilogramp over 5 years ago in reply to windfield

FWIW, some are posting that the most recent updates to the Connect app has solved their BT problem. I can't verify, since I was never having the problem.

windfield over 5 years ago in reply to seilogramp

interesting. can you post where you found that information? I'm not having any luck searching

seilogramp over 5 years ago in reply to windfield

Did you try updating?

Forerunner 245 - frequently disconnecting from Bluetooth

windfield over 5 years ago in reply to seilogramp

looks like i'm already on the latest version. i also can't remember having the issue myself in the past few days. but thanks for this. i will pass it on to the customer that left me a poor review today that set me off. :) thanks for the assist