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Lots of outstanding tickets

Alan.raceQs

Just for giggles, I filtered the bug reports on "Ticket Created" and ordered them by date.

With 10 entries per page and 26 full pages, that's 260+ outstanding tickets, with the oldest one dated Mar 8, 2018.

I'm sweating on a ticket that was created for a bug that I reported in Dec 2019, so I guess I'll have to wait.for a bit longer.



  • It seems a bit random which ones are updated or closed or deleted and the response to when I created a ticket to clean out old and dead tickets implies some are left there deliberately to prevent repeats of perennial issues or questions that have been discussed. Or whatever. 

    The tickets we see are not the internal tickets Garmin use to manage bugs. 

    Only way (short of observation in the wild) to find out about any given ticket is to ask. (And hope. If you have a deity, superstitious practice might alleviate stress or even provide amusement as you wait.)

  • in reply to 9635560
    9635560 said:
    The tickets we see are not the internal tickets Garmin use to manage bugs. 

    That seems counterintuitive. Do you have inside knowledge?

    9635560 said:
    to find out about any given ticket is to ask

    To whom do you address the question?

  • in reply to Alan.raceQs

    No inside knowledge. None needed. 

    Click on one of the tickets and view history... they have internal systems and public systems in common with basically every company ever. 

    This forum gives us a place to report stuff, but detail about what happens, who does it and when is not something anybody outside of Garmin needs to have or gets to see. 

    As for who to ask...

    Add a question/comment to the bugs you’re chasing. 

  • in reply to 9635560
    9635560 said:
    they have internal systems and public systems in common with basically every company ever. 

    Sounds a bit like a conspiracy theory to me.

    I'd have to disagree with this. Most places use the public-facing ticket numbers as a global reference and report progress against that number. 

    9635560 said:
    Add a question/comment to the bugs you’re chasing. 

    Tried that with very little success and have concluded it's a total waste of time.

  • in reply to Alan.raceQs
    Alan.raceQs said:
    Sounds a bit like a conspiracy theory to me.

    Then you are reading things into it that are not there to be read.

    Click on the "View history" above any of the reports that have been actioned. Some of them will have something like "Ticket created: Weretech-NUMBER". That is an internal number that, AFAIK, is on a system that is not available outside of Garmin and has no reason to be available outside of Garmin.