What to do with ERA crashlogs?

Since I just started to use ERA logs, I have multiple issues with the apps.

Most of them are coming from old SW versions, so I do trust in Garmin and newer SW work ok.

But.

There are issues that are not in my code, but require attention Garmin CIQ team. What to do?

One is Permission required for the widget that uses GPS. Positioning permission is ok. That widget works on my test device normally.

Why does it fails on customer's devices?

Error Name: Permission Required
Occurrences: 4494
First Occurrence: 2019-11-05
Last Occurrence: 2020-02-07
Devices:
    fēnix® 6 Pro / 6 Sapphire: 4.64, 4.20, 5.00, 4.10, 6.00, 4.67, 3.00, 4.30