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"having trouble communicating with our servers" for FOUR days

T-y-l-e-r
over 9 years ago
Shocking, Garmin software doesn't work without an endless list of issues. I'm going on 4 days now, and Garmin IQ has given me this error:

"Sorry, the app wasn’t sent to your device because we’re having trouble communicating with our servers. Please try again later." :mad:

Yes, my internet works.

Yes, I have the most updated version of Express.

Yes, I have restarted the watch.

Yes, I reinstalled everything.

Yes, I reinstalled everything over and over again.

Yes, I unplugged and replugged in the device.

Yes, I have a Mac.

What do I have to do to gain the basic functionality I paid $550 dollars for?
  • over 9 years ago
    Does this happen with any app, or just a specific app?
  • over 9 years ago
    I'm getting the same error on one of my Data Fields that is in Preview mode. Is preview mode supposed to be working now? I've seen some posts back in April that indicated it was broken but would be fixed in a few weeks. My Fenix 3 has the latest firmware according to Garmin Express.

    Here's the screen shot.




    I get a different error on a Data Field for the VivoActive that is also in Preview Mode. The Vivoactive is running firmware 3.3 which I understand should support CIQ SDK 1.2.1.

  • over 9 years ago
    There's a bug in the store where you can't download stuff until it's approved (yes, it's still there), and it looks like you're waiting for approval.

    As far as the versioning stuff, if you got the 3.30 FW, I'm not sure, but it could be connected to the same thing.
  • Former Member
    Former Member over 9 years ago
    When is this going to be fixed/!!

    I have a Fenix3. I was able to download a few apps a few months ago, then I have been trying to download watch face apps and get the dreaded, "Sorry, the app wasn’t sent to your device because we’re having trouble communicating with our servers. Please try again later.".

    This is very irritating. Does anyone know how to fix this, in layman terms. My firmware/software was updated to 6.50. I am a loyal garmin customer and had plans on purchasing the fenix3 HR when it comes out in March, but not if Garmin can't fix a glitch that they have known about for over a month!
  • over 9 years ago
    I have a Fenix3. I was able to download a few apps a few months ago, then I have been trying to download watch face apps and get the dreaded, "Sorry, the app wasn’t sent to your device because we’re having trouble communicating with our servers. Please try again later.".

    This is very irritating. Does anyone know how to fix this, in layman terms. My firmware/software was updated to 6.50. I am a loyal garmin customer and had plans on purchasing the fenix3 HR when it comes out in March, but not if Garmin can't fix a glitch that they have known about for over a month!


    There are a couple of different issues being discussed in this thread:

    • One is the problem MoxyRoger demonstrates, which is related to apps that have been uploaded by a developer are are pending (awaiting approval). I'm going to follow up with the app store team on this one.
    • The next is the second issue MoxyRoger points out, which is related to app firmware supposedly being out of date. This is a known issue related to GCM/Express that can occur when updating firmware on a device. In essence, the device may have the latest firmware, but GCM/Express doesn't know about it yet. You should be able to fix this by re-syncing your device (that's how I have resolved it personally in the couple of instances I've encountered the problem).
    • The third is getting an error about servers being unavailable generally. This is the problem you've encountered.


    I've seen this problem occur because the account used on the store does not match the account in Garmin Connect Mobile/Garmin Express. Make sure you're using the same account everywhere when attempting to install apps.

    I have also seen syncing issues similar to this occur when something is "stuck" in the Garmin Connect queue. Sign into your account at connect.garmin.com, check the 'device sync' item in the left sidebar (it looks like two arrows), and remove any pending items. Then try installing an app to your device.

    There's always a possibility that your account has an issue, which we can look into once you have tried these other items and the issue is not resolved.