How to handle a probable firmware issue? Fenix 6X

Hi,

I recently released new versions of my DataField, updated to SDK 3.1.6 and immediately got a bug report with layout. So I downgraded, and the problem remained.

There were no other code changes!

Having discussed it with the customer, it looks like the most likely issue is a firmware upgrade for his watch, but the bug report I thought I'd made has simply disappeared and I don't know whether it was in the right place anyway...

For reference, the offending code is detecting full screen type to layout the screen.

EG: I check the reported screen shape and obscurity flags - that's it.

For some reason, on the latest firmware, with either SDK 3.1.5 or SDK 3.1.6, either screenShape or obscurity flags are misreported.

Anybody any input as to where I should post more detail to get this resolved?

Thanks,

Gaius

jim_m_58 over 6 years ago

Had you reported it in the CIQ Bug Report forum? https://forums.garmin.com/developer/connect-iq/i/bug-reports

Did you try ordering by date to see if it's there? By default it's ordered by the number of votes.

9635560 over 6 years ago in reply to jim_m_58

AH! It is the sort by date that I had missed!

I have found my post and updated it with the relevant new information.

forums.garmin.com/.../esoteric-display-bug-with-sdk-3-1-6-vs-3-1-5-is-there-a-new-sdk-out-there-how-can-i-debug-somebody-else-s-watch

jim_m_58 over 6 years ago in reply to 9635560

Yes, you can also select "ideas you submitted" instead of "all ideas"

9635560 over 6 years ago in reply to jim_m_58

It would be nice! But that's a bit buggy - read ineffectual - and shows me nothing.