Suggestions for improvements to user review process and flagged reviews

"Thieves""

$@#$""

Impossible to uninstall"

"It doesn't work" (without any details)

These are some samples of reviews written for some of our apps. I have been flagging these types of comments, but since some time ago @Garmin is simply neglecting the flags :-(

Anyway, I think it'd be nice to reconsider the review approach to keep the store clean, friendly and useful for both developers and users.

Suggestions:
- Block offensive words
- Add some intelligence to suggest some actions from the user (e.g. "can't uninstall" => "All apps can be uninstalled" => "select another watch face using the watch menu before you try").
- 1 and 2 star reviews: suggest contacting developer to report a problem.

Top Replies

jim_m_58 over 4 years ago in reply to dpawlyk +3

dpawlyk said:
The "contact the developer" needs to be more prominent

I think that was suggested from the very first day the "contact developer" link appeared. Have it on the same level…
Brandon.ConnectIQ over 4 years ago +2

Generally, I think it's reasonable for these reviews to be removed if flagged. Please continue to flag them as you have and I'll make sure they're handled properly.
Brandon.ConnectIQ over 4 years ago +2

This problem has been fixed--I just tested it to be sure, and it's working as expected. Flag away, folks!

All Replies

Brandon.ConnectIQ over 4 years ago in reply to r.485

r.485 We did some checking, and it turns out this aspect of our store admin broken! When we mark a flagged comment for removal, it doesn't get removed.

I can assure you, however, that my team is handling the flagged comments as I described above. I've already talked with the store team, and they plan to get it addressed soon. Apologies for all of the confusion!

r.485 over 4 years ago in reply to Brandon.ConnectIQ

Hi Brandon

It seems that it isn't fixed yet. Could you please check? Will you let us know when it's solved?

Thanks

Kamau.ConnectIQ over 4 years ago in reply to r.485

Hi r.485, we’ve reached out on this issue (CIQSTORE-1671) and we’re expecting it resolved sometime in Q1. We apologize for the trouble this has caused and thank you for bringing this to our attention.

Nikeow over 4 years ago in reply to Kamau.ConnectIQ

I’ve also flagged some reviews which are blatantly showing the user itself is lazy to read and then gets all angry when the app doesn’t do what he wants.

Ive flagged it and it’s still haven’t been taken down.

Brandon.ConnectIQ over 4 years ago

This problem has been fixed--I just tested it to be sure, and it's working as expected. Flag away, folks!

Nikeow over 4 years ago in reply to jim_m_58

I agree with Jim. Contact developer NEEDS to have an email specified. (If the user gives a bogus email. Oh well)

currently, all contact developer w no email I will just have to ignore. (And it’s usually a cannot do x or y w the app and no way to do next steps. Even worst if the error doesn’t show up in ERA - and I have to say ERA is at least better than not knowing if there are crashes)

Brandon.ConnectIQ over 4 years ago in reply to Nikeow

Nikeow This was something that was debated early on when we were developing the store administration tools, and I remember that an optional email is the intended design, but I don't remember the reasoning. I seem to recall taking the same position as you, so I'm willing to raise the question again and see what happens. Just to set the right expectation, I suspect this will not change, but it's worth checking.

Nikeow over 4 years ago in reply to Brandon.ConnectIQ

Sure. That’ll be great Brandon.ConnectIQ in the meantime.. continue to ignore.

Brandon.ConnectIQ over 4 years ago in reply to Brandon.ConnectIQ

Actually, now that I'm thinking about it a little more, I'm 99% sure that we don't require this because of privacy concerns. Someone expecting a response *should* leave an email, but we wanted to preserve the ability to send feedback without providing any identifying information.

markdotai over 4 years ago in reply to Brandon.ConnectIQ

Just a prompt to any user not providing an email address would be useful, saying something like: "are you sure you don't want to provide an email address because you won't be able to receive any reply".

Mostly it's a problem when someone is asking you for help, but you can't reply or even tell them you can't reply. And they will probably think you are ignoring them ...