Suggestions for improvements to user review process and flagged reviews

r.485 We did some checking, and it turns out this aspect of our store admin broken! When we mark a flagged comment for removal, it doesn't get removed.

I can assure you, however, that my team is handling the flagged comments as I described above. I've already talked with the store team, and they plan to get it addressed soon. Apologies for all of the confusion!

Hi Brandon

It seems that it isn't fixed yet. Could you please check? Will you let us know when it's solved?

Thanks

I’ve also flagged some reviews which are blatantly showing the user itself is lazy to read and then gets all angry when the app doesn’t do what he wants. 

Ive flagged it and it’s still haven’t been taken down. 

This problem has been fixed--I just tested it to be sure, and it's working as expected. Flag away, folks!

I agree with Jim. Contact developer NEEDS to have an email specified. (If the user gives a bogus email. Oh well)

currently, all contact developer w no email I will just have to ignore. (And it’s usually a cannot do x or y w the app and no way to do next steps. Even worst if the error doesn’t show up in ERA - and I have to say ERA is at least better than not knowing if there are crashes)

Nikeow This was something that was debated early on when we were developing the store administration tools, and I remember that an optional email is the intended design, but I don't remember the reasoning. I seem to recall taking the same position as you, so I'm willing to raise the question again and see what happens. Just to set the right expectation, I suspect this will not change, but it's worth checking.

Sure. That’ll be great Brandon.ConnectIQ in the meantime.. continue to ignore.  

Actually, now that I'm thinking about it a little more, I'm 99% sure that we don't require this because of privacy concerns. Someone expecting a response *should* leave an email, but we wanted to preserve the ability to send feedback without providing any identifying information.

Just a prompt to any user not providing an email address would be useful, saying something like: "are you sure you don't want to provide an email address because you won't be able to receive any reply".

 Mostly it's a problem when someone is asking you for help, but you can't reply or even tell them you can't reply. And they will probably think you are ignoring them ...