Some new users installing my raceQs app on Vivoactive3 are crashing to the Garmin logo at start-up.
The Log reports:
Error: Symbol Not Found Error Details: "Could not find symbol '00800311'" Time: 2019-12-12T11:05:20Z Part-Number: 006-B2700-00 Firmware-Version: '6.60' Language-Code: eng ConnectIQ-Version: 3.1.5 Store-Id: 74c474f8-4140-4794-afb7-f56817083bd5 Store-Version: 16 Filename: 9CC71426 Appname: raceQs Stack: - pc: 0x1000fecc
where 0x1000fecc ( dec: 268500684) is outside the code area of the debug.xml
- I have video evidence of the crash. It occurs as they open the app.
- so not mis-reported
- The user has re-installed with no success.
- so not a download issue
- I have around 5 users on VA-3 running the version without crashes.
- so not all VA-3's crash.
- it runs fine on other platforms
- I have sporadic reports of the crash, only on VA-3's
- why only VA-3's?
How do I proceed? What further debug info can I retrieve?
