GARMIN - please allow users to add a contact email address when leaving ratings

Why do people leave bad ratings when they clearly have NOT bothered to read the extensive user guide I wrote and provided a quick easy link to? I also created a bug tracker site and provided a quick easy link to it but can they be bothered to use it? No.

But still they insist on NOT reading the helpful documentation then leave a bad rating because they do NOT know what the hell they are doing!

Then I have NO WAY to communicate with them.

They think the watchface is broken when IT IS NOT!

Garmin, please allow then to enter an email address and force them to say what version they are using (firmware, device, app etc). Please help us devs make better app Garmin or stop selling your watches to people who cannot perform simple tasks like read a user guide.

I am going to have to pull the plug on all my apps again as this is just hopeless.
  • This kind of functionality is already planned and is on the app store development backlog.
  • I can not download Bigtime to my Vivoactive watch, because when I try this comes up to say :- Sorry, the app wasn’t sent to your device because we’re having trouble communicating with our servers. Please try again later.


    REALLY!??!?! Leave a low rating for my app because of that?

    WTF!
  • REALLY!??!?! Leave a low rating for my app because of that?

    WTF!


    I feel your pain.

    Report the rating with explanation as to why you feel it is unfair. The guys at Garmin are reasonable and will remove it for you.

    Just keep in mind: a rating like this is more aimed at the product and company in general.
    Many users don't recognize/see you as an independent contributor.

    I've learnt not to take it personal and focus my energy on those that appreciate my efforts.
    There are more of the appreciative kind than the ones like you mentioned.

    Good luck!