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Aggressive User via Contact Developer

hSoftware

Hi,

I have a user who has been aggressive via the Contact Developer service. I hadn’t replied to his communication, so he then turned aggressive. I let him know I had been busy with my full-time profession but he hasn’t accepted this gracefully. 

Any recommendations?

Cheers

Chris

  • Ignore him. If he then gives you a bad rating, flag it so it can get removed.

  • The place this might get sticky is if you have an app people have to pay for, and if that's the case, I'd refund the money and then do as Hermo suggested.

  • in reply to jim_m_58

    Thanks both. It's a free Data Field, and been around for a while (2 years).  I've tried replying with him, over the last couple of days, but it isn't working.  He's now said "get on it, or get out".  

  • in reply to hSoftware

    some people aren't worth your effort, ignoring him would be the best action.

    If he keeps bothering you report his username & email to the connect iq staff at the [email protected] email address

  • in reply to peterdedecker

    Thanks guys. He’s clearly got some issue, as he’s now saying I am not giving advice!

    i will leave it and see if he goes away!

  • Unfortunately not much you can do but ignore... Luckily not experienced this myself in the sense that ppl get aggressive but one of my main irritations is when ppl leave a 1 star review or shout 'sucks, broken!' when either they make an error and have no clue what they are doing, or there was an fw update messing things up.

    In general when they do that before contacting me.

    Would be nice if you could blacklist people from your apps ;)

  • in reply to FlipStone

    The real problem here is the lack of visibility of the "Contact developer" link.
    I think if the store team can make it more visible, that will reduce bad reviews.

    I had a user giving a 2* review and my reply was: "A simple solution is available, only if you contact me through the Contact developer link."

    A few hours later I received a very apologetic email from the same user saying she wasn't aware that she could contact me!!

    That proves my point.

  • I've had a couple of similar experiences, most folks are great, but there's always a couple of bad apples...

    1) Be careful in your responses, folks like this will try to twist your words and provoke a response. It's classic troll behavior. Sure you can likely get the review removed, but it'll raise your blood pressure nonetheless and there's no need for that

    2) See if you can turn the conversation into something actionable, see if you can get them to go into detail about what the bug is or what the behavior should be. Don't make any time commitments but just let them know you're collecting up research to put a fix in place. It sounds your thread might be beyond saving, but I've managed to turn one or two conversations like that into something useful.

    3) Most importantly: think of this as a positive experience, you've made something that people like enough to want to /harass/ you over. If that's not a complement, I don't know what is! Make stuff so awesome it turns people into jerks...