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ERA/Crash Log Viewer - check it out if you haven't!

jim_m_58
over 5 years ago

This is something new in the CIQ 3.1 SDK, and is really useful!

See https://forums.garmin.com/developer/connect-iq/b/news-announcements/posts/exceptional-crash-logging

When one of your app crashes on a user device, the CIQ_LOG file is automatically uploaded to garmin, and using the debug.xml (which is automatically included when you build a .iq for the store) you can easily see the crashes users are having.  It's a summary, so you can see "this is something that happened X times, on these devices, with this firmware", with actual line numbers in a stack trace and not just the PC values!

Be forewarned, that the first time you use it, you may find things that you've never heard about - the app crashes, and there's no bad review or "contact developer" about it. That happened to me just today (I'd updated an app just a couple days back).  I had a crash in an app, and the only way I knew about it, was by looking at the crash log viewer in eclipse, and the bug was easy to find and fix based on the info provided!

  • over 5 years ago

    Is there currently any global issue with this service? I am already trying for the second day and still getting this error:

    "A server error has occurred. Please try again later." ;(

  • over 5 years ago in reply to mbell-SVK

    I just saw this and tried again right away, and it's working.

  • over 5 years ago in reply to jim_m_58

    The ERA stuff is interesting but of limited use.

    I got these errors but things work fine in the simulator.

    The second error is "there needs to be a glance view" error but the sim for the Marq Athlete doesn't enable "glance view" in "Simulation" menu, 

    Error Name: Symbol Not Found Error
    Occurrences: 2
    First Occurrence: 2019-10-24
    Last Occurrence: 2019-10-24
    Devices:
    fēnix® 6 Pro / 6 Sapphire: 2.20
    App Versions: 2.5.0
    Languages: eng
    Backtrace:
    Rez.MainLayout:70


    Error Name: Illegal Access (out Of Bounds)
    Occurrences: 2
    First Occurrence: 2019-10-24
    Last Occurrence: 2019-10-24
    Devices:
     MARQTm Athlete: 5.20
    App Versions: 2.5.0
    Languages: fre
    Backtrace:
    GRouteLoaderApp.getGlanceView:69

  • over 5 years ago in reply to dpawlyk

    Sometime it can just be a setting or condition you've not tested with the sim.  In general, I find them really useful, but admit at times it takes some head scratching to understand how it got into the state that caused the crash.

  • over 5 years ago

    Hi, 

    So I was reported a crash from a user but it has never show up on the ERA so far, 

    So I asked him to send me the log file, 

    The error is written on it, but the line pc is not written anymore. How can I do ? 

  • over 5 years ago

    Hi, 

    So I was reported a crash from a user but it has never show up on the ERA so far, 

    So I asked him to send me the log file, 

    The error is written on it, but the line pc is not written anymore. How can I do ? 

  • over 5 years ago in reply to Shent-Aurkhan (SHN)

    You need to use the debug.xml file associated with the device and version of your app the user is using.

    When something is seen by way of the ERA/Crash Log viewer, this translation is done for you (the debug.xml files are in the .iq, and that's how this is done.)

  • over 5 years ago in reply to jim_m_58

    We used to have the pc with hex number to translate, but this is missing in the log file. 

    The user has fenix 6 Sapphire fw 3.1.0

    The wf is coded with ciq 3.1.4 

    (because with this one the wf runs on every device but not with the 3.1.6)