Fenix 5SPlus works through the Connect app, but won't connect to the Connect IQ app.

Former Member over 5 years ago

When I downloaded the Connect IQ app, after successfully pairing and setting up my new Garmin with my phone through the Connect app, I was unable to download any apps onto my watch. It was like no device was connected to my phone and the only options I could click on was "Garmin Support" and "Shop Garmin.com."

I talked with a Garmin Support member through the online chat and they claimed that it has to be a problem with my phone, not the watch, which frankly I just don't believe.

If anyone has had this problem or knows how to solve it, please let me know as I am very frustrated that I just bought a $800 watch that currently can only have the features of Garmin's $300 watches.

As of right now, I would not recommend people to buy this watch, based on my experience with it.

HermoT over 5 years ago

Sometimes my devices won't connect in Connect IQ app, while at the same time they are connected in Connect.
If I restart the Connect IQ app, then usually the devices then show as connected in the Connect IQ app.

HermoT over 5 years ago in reply to HermoT

Today I had to restart my phone before it would work.

Former Member over 4 years ago

I had this same issue and no one’s posted a solution or useful information on any forums.

I found out my fenix 5s plus was loaded with v3 of It’s firmware and they’re now up to V13. So the first thing I had to do was update the watch. Unfortunately, the only way you can do this is by downloading The Garmin Express Programme onto a pc or Mac and plugging-in the watch to update. (Not particularly helpful if you don’t have a pc or Mac). After this, Garmin IQ detected the watch as normal.

Former Member over 4 years ago in reply to Former Member

Thank you so much for your reply. This solved my problem!

jim_m_58 over 4 years ago in reply to Former Member

With an f5+ you want to have some access to a pc/mac with Garmin Express, as that's the only way to get map updates.