BMFont program

Has anyone had this problem where you load your icon png files into BMFont and then you set the parameters according to the connect IQ programmers guide and then you visualize. You see your icon fonts. Then, you "save bitmap font as" and when you look at that file, the font icons either look all whited out or all blacked out (except for letter characters you included from the font table). "Visualize" and "Save bitmap font as" do not seem to agree... any help would be appreciated...