Fenix 3HR not compatible with CIQ 1.4?

I have an odd issue with a user of my app https://apps.garmin.com/en-US/apps/cf5d8304-f4c5-4bdc-83d8-135c26a9d728 that can't install it on a Fenix 3HR

The user gets "This app is not compatible with the selected device." despite being listed in the compatible devices list.

The user is using a Fenix 3HR running v4.80. The app minimum SDK is 1.4.x and CIQ 1.4 was introduced in 4.20 so there should be no issue there (so should have full barrel support)

Any ideas why this might happen or how to debug these kind of issues?

0 Former Member over 7 years ago

Okay. I think I've figured out what has happened. There are a few variants of the fenix 3. There is the "world wide" version which is the majority of devices. Then, there are several APAC versions that special firmware (mostly for different character representation and a few other items), that have a different part number. The APAC versions are still running the 1.3.1 version of Connect IQ, where the WW is running 1.4.4. Your app has a minimum IQ Version of 1.4.0 listed so they will not be able to download it because they have an older VM.