My paid watch face Sugar Skull (app id 8c563d86-6b93-4cd5-af9e-59bc1868bf75) was approved on 23 Oct 2026. Since then, no purchase has been completed: buyers in several countries, on different Garmin accounts and cards, all get "Your order is processing, please check back soon" and the order never finishes. The oldest stuck order is from 23 Oct.
The merchant account shows Active in the developer dashboard (not In Review), and I have had no request for documents or payout details. I emailed [email protected] on 25 Oct.
Could someone from the Connect IQ team check whether payment processing is enabled for this merchant account? Has anyone else seen every order stall like this on a new paid listing?