Watch faces staying in “Pending” for several days + no response from support

scanimo 1 month ago

Hi everyone,

I’m wondering if other Connect IQ developers are currently experiencing longer-than-usual review times for watch faces.

I have several watch faces that have been in “Pending” for more than 5 days, while newer submissions have already been approved. It seems unusual because the newer submissions appear to be moving through the review process while some older ones remain pending.

I also contacted Garmin regarding the $100 developer/merchant fee and requested the corresponding invoice, but I haven't received any response to that request either.

Has anyone else experienced this ?

Just trying to figure out whether this is affecting other developers as well.

Thanks!

Top Replies

All Replies

0 6859118 1 month ago

There have been dozens of complaints about this recently, myself included, yet Garmin hasn't said a single word. This is completely unacceptable. If you collect merchant fees and take a platform commission, providing a functioning, responsive support channel is the absolute bare minimum

0 AyetelKursi 1 month ago

i have the same issue. Some of my watch faces are in pending state since last week:

App	Uploaded	Wait time
Daybook, Logbook (Pro und Free)	Fr 02.10.	6 days
Fieldbook (Pro und Free)	Mo 05.10.	3 days
Petbook (Pro und Free)	Mi 07.10.	1 day

0 scanimo 29 days ago

Some of my apps are for Halloween. I hope they don't get approved in november :))

0 scanimo 29 days ago

Again happened that I got approved for newer watch faces but the ones from 1 Oct are still pending

0 Yu Hibino 27 days ago

Watch faces staying in “Pending” for several days

0 testica 27 days ago

Someone from Garmin team commented in a previous post that they are recieving a lot of apps submission, so I guess the delay is because that and seems they have some manual process and not a big team in charge of it

0 scanimo 26 days ago in reply to testica

yes indeed, but now is like they are failing to accept even on the rate that they did before, there is no change on the account for several days and also no official response