Hi everyone,
I am opening this thread to report an issue with my developer account payouts and to check if anyone else has faced a similar situation or if a moderator can take a look.
My profile, identity, and bank details are fully verified in the portal, but I haven't received any payouts for my app earnings since I started selling earlier this year.
Summary of the issue:
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Monetisation Currency: My apps are selling and generating revenue in USD.
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Regional Constraint: I am based in Australia. The Connect IQ developer portal automatically restricts my bank account selection strictly to AUD (Australia region).
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The Problem: Even though Adyen handles currency conversions, all monthly payouts seem to be frozen or failing to process behind the scenes.
Main questions:
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Backend Logs: Is there a known issue with Adyen converting USD store earnings into AUD accounts for developers based in Australia?
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Pending USD Funds: In cases of payout failure or incompatibility, what happens to the accumulated revenue generated in USD?
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Multi-Currency Account Option: Is it possible for the admin team to unlock or adjust the region/currency field on an account so developers can connect a native USD account?
Any insight from the community or assistance from the Garmin developer support team to inspect the backend logs for this account would be greatly appreciated.
Thanks in advance,
Rami