Hi, I’m currently blocked at the final stage of Connect IQ merchant onboarding and wanted to check whether others have experienced something similar. Context: Non-US tax resident Trying to configure USD payout account French IBAN cannot be entered because the account number field only accepts numeric values up to 19 digits I then tried using Wise USD account details instead The Wise USD account number is accepted, but the SWIFT/BIC is rejected with: “Swift code has an unsupported format.” Tested with: TRWIUS35XXX TRWIUS35 Both are valid Wise SWIFT/BIC identifiers. The onboarding form only requests: account number SWIFT/BIC I already emailed ConnectIQAppAdmin@garmin.com with screenshots and technical details several days ago but have not yet received a reply. I have already paid the USD 100 merchant registration fee and am now fully blocked at the payout setup step despite being ready to publish paid apps. Has anyone encountered this before? Does Garmin merchant onboarding support Wise/Revolut-type institutions, or only traditional banks? Thanks All.

Merchant onboarding blocked – valid Wise SWIFT/BIC rejected

Hi,

I’m currently blocked at the final stage of Connect IQ merchant onboarding and wanted to check whether others have experienced something similar.

Context:

Non-US tax resident
Trying to configure USD payout account
French IBAN cannot be entered because the account number field only accepts numeric values up to 19 digits
I then tried using Wise USD account details instead

The Wise USD account number is accepted, but the SWIFT/BIC is rejected with:

“Swift code has an unsupported format.”

Tested with:

TRWIUS35XXX
TRWIUS35

Both are valid Wise SWIFT/BIC identifiers.

The onboarding form only requests:

account number
SWIFT/BIC

I already emailed [email protected] with screenshots and technical details several days ago but have not yet received a reply.

I have already paid the USD 100 merchant registration fee and am now fully blocked at the payout setup step despite being ready to publish paid apps.

Has anyone encountered this before?
Does Garmin merchant onboarding support Wise/Revolut-type institutions, or only traditional banks?

Thanks All.

0 beva 1 month ago

Did you try to select the EUR currency instead of USD?

0 Signal.Labs 1 month ago in reply to beva

Hi Beva,

Thanks for the suggestion.

During merchant onboarding Garmin asked me which currency I wanted to charge in, and I selected USD. That's why the system is now asking me to provide a USD payout account.

I'm actually not sure whether I can still change the currency at this stage.

In any case, the main issue seems to be the payout setup itself. My French IBAN (USD account) can't be entered because of the account number field format, and my Wise USD account is rejected because the SWIFT/BIC is flagged as unsupported.

Just curious, were you able to complete merchant onboarding with a EUR account? If so, what type of bank account did you use?

Thanks!

0 Signal.Labs 25 days ago

Quick update on this issue.

The Connect IQ team replied to my email on 5 June and indicated they were working on a solution. They also requested the full IBAN details for my French USD account, which I provided the same day.

Unfortunately, I have not received any further updates since then despite following up.

At this point:
- Merchant registration fee (USD 100) was paid on 23 May
- Merchant onboarding remains blocked
- Two paid watch faces are ready for publication
- I am unable to release them until the payout account issue is resolved

Has anyone experienced similar delays after Garmin acknowledged an onboarding issue and requested additional banking information?

Thanks.