Merchant Account waiting for review for over 4 weeks

My Merchant account has been "In Review" for over 4 weeks now. There is a message that says "Final approval of your merchant account may take up to two business days. If your account has been in review for more than two days, please contact [email protected]" and I contacted that email over a week ago and still have heard nothing.

What can I do to get this resolved?

  • iam the same kind of issue now and the support doesnt even bother to acknowledge or reply.  Really bad indeed specially after the guys charged me 99 usd already.  

  • Hi, I’m currently having a similar issue. My merchant account has been “In Review” for a few days now, although it was previously active and we already had sales.

    Did Garmin eventually resolve this for you? If so, how long did it take, and did you have to contact anyone besides [email protected]?

    Would be really helpful to know what finally worked.

    Thanks!

  • Same problem for me here. 
    I bet they're having problems with their backlog and now as a consequence temporarily halted new merchant accounts. 

    In my opinion, Garmin is clearly breaking the law with this conduct :

    For business users established in the EU who offer products to EU consumers, the Platform-to-Business Regulation, Regulation (EU) 2019/1150, provides relevant protections:

    • Article 4 generally requires an individual statement of reasons when a platform decides to restrict or suspend its services, before or when the restriction takes effect, subject to statutory exceptions.

    • Article 11 requires an accessible internal complaint-handling system and timely, individual handling of relevant complaints. It also covers technical problems and platform conduct affecting business users.

    I already filed a formal complaint and I suggest you do the same. This is the only way we can get them to communicate with us. 

  • Same here. My merchant account status has been changed back to "In Review." I tried to get an answer by contacting [email protected], but I haven't received any response.

    It is unacceptable that apps have been stuck in the "Pending" state for 10 days and that the merchant account status has been changed without any communication or explanation.

    I am based in Germany, and if I don't receive a response by the end of this week, I will contact Garmin in Switzerland to escalate the matter.