Snooze sometimes does not work - anyone having the same problem?

Hi all,

I am using the alarm almost every day. At the beginning, I used the snooze function just in case I fall asleep again. Unfortunately, most of the time the snooze function does not work. I am pretty sure I always hit the snooze symbol (not the other one on the left-hand side). It is also not the case that I overslept it because it also happened when I stayed awake (tried it several times also during the day). It just doesn't go a second time.

Anyone else having the same problem or an idea what to do?

Thanks