Fenix steps count wrong

Former Member
Former Member

Device: Fenix 6 pro solar asia

Firmware: 9.10

Problem: The steps count  On the Connect App doesn't match the Apple Heath App. these values are quite different. one is 20000+ steps, another is 3000+ steps.

I've had the same problem with Fenix 3 before.

I run almost every day morning . In the Garmin Web Connect, I found that today's running data has not been recorded by the STEPS COUNT. But the previous days were right.

The pictures below is a comparison of today(Wrong) and yesterday(Right).

The right record STEPS COUNT.The wrong record

The right recordThe wrong record

The right recordThe wrong record