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Tee shots location 'Rough' instead of 'Tee Box'

Jimte

After yesterday's round I noticed that almost all my shots from the tee box were registered with Lie Type 'Rough'. This results in incorrect stats :(

It looks like this was because the tee boxes are very small and do not represent the real size of the tee boxes (as can be see in the birdiebook and on Google Maps). Quite a hassle to change this manually to 'Tee box' or change the location to the tee box, which then automatically changes the Lie Type to 'Tee Box'.

Do other people also experience this? I.e. are there more courses that have tiny teeboxes in the Garmin app that are not in-line with the real size?

A few solutions I could think off besides the courses/Garmin having to re-do the maps.

1. Every first shot of the hole = Tee Shot

2. Make it easier to change the shot types (e.g. overview page of the course with drop-downs)

3. .... I'm pretty sure there are other smart ways to solve this

  • 0 in reply to Gerd_NL

    I’ve experienced the issue both with manual registration of strokes on my fenix8 as well as during a round where my CT10 has registered the strokes. 

    in both cases I’ve used my Z30, but not at Tee which thus shouldn’t have an impact. 

  • 0 in reply to Gerd_NL

     , thanks for your reply. My question was if all your shots from the tee box visually are 'within' the tee box? See my screenshot above. >70% of my shots start visually 'outside' the tee box, which I assume Garmin uses as reference for the start location of the shot. If I compare to the Open Streed Map data (e.g. https://www.fairwaymapper.com/map/golfclub-zeewolde-nl) the tee boxes are much larger then the ones on the Garmin map. If the tee box size/location is taken as a basis, I presume there will always be issues. I think it would be much more logical if every first shot on a hole is registered as from a Tee Box, independent of the exact location.

  • 0 in reply to Jimte

    This is still being reviewed by our internal team. If you have not already tried the following troubleshooting, please do so: 

    • Ensure the device(s) you are using for these rounds are fully up to date
    • Ensure Golf app is up to date
    • Is this happening on multiple holes and courses? Or just one in particular?
    • Master reset of the device(s) being used for Golf activities

    We truly thank you for your patience while they continue looking into this. 

  • 0 in reply to Garmin - SP

    Yes, I tried all these, multiple times and I have also provided details (on rounds and holes) several times to Garmin Support. I can't understand why 'investigating' needs to take a month, without any signs of progress or solution? Given all the feedback re: issues and no improvements and Garmin becoming distanced to competition in the golf area, Garmin doesn't seem to take golf very seriously. Releasing new products, but lacking big time in the software part. Not blaming the support people, but c'mon Garmin, get your act together!

  • 0 in reply to Garmin - SP

    Today i noticed this same error. It is on the majority of the holes at least five different courses I’ve played recently. I manually corrected my most recent rounds so I don’t have screenshots to share from those. But hopefully we can get to an update where all first shots are tee box lies.  

  • 0 in reply to Garmin - SP

      , it's been 2 months since Garmin started reviewing this. Still no solution or update other than 'still being reviewed'. How hard can this be? If this is an issue that has large impact or complications, please let the user know, otherwise this would seem like a 5 min. fix (1st shot = tee box)?

  • 0 in reply to Jimte

    First shot is not always a shot from the standard tee box, in winter times there are winter tees ....

    but, what is the advantage, if the starting point of the first shot is marked as 'Tee Box' ???

  • 0 in reply to Gerd_NL

    A winter tee is also a tee box, might be at a different location, but still a tee box and distance is taken based on GPS location anyway, so doesn't matter if it's from the standard tees, winter tees, or any other temporary tees IMO. The advantage is having the rights stats, e.g. strokes gained. If it's from the tee box it's counted as 'Off The Tee (OTT) and otherwise (if it's > 50 yards out) as 'Approach'. See Stats / Performance Stats and Help/explanations in the Garmin Golf app. Garbage in is garbage out. I just can't understand why this is so hard to fix and why (as I have understood it) Garmin takes the space of the Tee Box as rule to identify the location. 

  • 0

      Garmin said that it's still being investigated a couple of weeks ago. What's the current status? Why is this so hard to fix? Do you still require more info or... if that's the case please ask, plenty of people that can provide details, but to me it seems nothing is happening... please provide details on when this will be fixed