Cannot find each other / broken connection after being friends

Hi,

I have an issue on Garmin Connect where a specific user and I suddenly disappeared from each other and cannot reconnect. We were previously friends without any problems.

  • We no longer appear in each other’s search
  • We cannot send friend requests
  • A direct profile link opens but shows no data (no profile picture or connection info)
  • From a third account, both profiles are visible and working normally
  • Neither of us has the other blocked

Has anyone experienced this before or knows how to fix it?

Thanks!