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Cannot find each other / broken connection after being friends

9336602

Hi,

I have an issue on Garmin Connect where a specific user and I suddenly disappeared from each other and cannot reconnect. We were previously friends without any problems.

  • We no longer appear in each other’s search
  • We cannot send friend requests
  • A direct profile link opens but shows no data (no profile picture or connection info)
  • From a third account, both profiles are visible and working normally
  • Neither of us has the other blocked

Has anyone experienced this before or knows how to fix it?

Thanks!

  • 0 in reply to Salvador

    Hello, I’d like to share an update about my issue. Garmin Support was not able to help me because of privacy protection restrictions. However, yesterday the contact finally appeared again in the search results, so we reconnected. We had already been connected before, then we disappeared from each other’s lists and could no longer find each other. Suddenly the contact appeared again, but we were no longer connected. After reconnecting, everything is working properly now. It looks like this may be a bug related to the app update.

  • 0

    Have also friends/connections issues!