Where is the retire option for devices ?

The option to retire devices has disappeared and I really like to see the long list of Garmin devices that I have owned.

Is it a glitch or is it a definitive change?

I am still able to find the option explained in the support website.

Thank you for your help.

JC

  • Same here, I want to retire my edge... Gone is the button to do so. How can we solve this?

  • That only gives the "remove" option. There used to be a "retire" option. Meaning your old devices staying visible but not active anymore.

  • Thanks. That links gives me the list of all the devices I owned so far. This is not the solution but it’s a good advice. 

  • I am still able to find the option explained in the support website.

    There used to be a support article which had mixed advice about retiring/removing devices, but I can't find it anymore. The only article I can find with a reference to retiring a device is this: https://support.garmin.com/en-CA/?faq=7uOdYevlmK5UNUEFLNo4O6

    What Does My Device Show as "Retired" in Garmin Connect?

    The ability to retire a device used to exist in the Garmin ConnectTm platform. While this feature has been removed, devices that were retired before will still show that status. To remove the status of retired you will want to remove the device from your account and add it again.

    As for why the retire option was removed, I can only speculate, but I think that Garmin probably removed it because:

    - it was redundant and confusing

    - it was unclear to users how retiring a device was different from removing a device, and under which circumstances they should retire rather than remove or vice versa

    I can think of a couple of use cases for why a user would want to retire a watch:

    - they want to keep the watch, but not use it anymore. This is pretty simple to do without retiring the watch. Just stop using the watch

    - they want to sell the watch, but keep it in Connect (while obviously avoiding receiving data from the new owner). This also easy to do without retiring the watch: make sure the watch is reset to factory defaults before selling it, which is something they'd want to do in any case

    If the user doesn't want to see the watch in Connect anymore, then the remove option is obviously the right way to go.

    Honestly, I'm all for this change, as imo Garmin historically has had issues with unnecessary complexity which doesn't really translate to useful functionality. One current example is when you edit gear, you have the ability to select multiple gear of the same type even if it doesn't make sense (specifically, running shoes). So when I want to change the shoes for a running activity from the default to another pair, there's always an extra tap or click to unselect the previously selected shoes. This is the most useless functionality in the world, since almost nobody wears more than one pair of shoes for a running activity, and even if they did, Connect doesn't have a way to split up the mileage for one activity between different shoes, so the the ability to select multiple shoes wouldn't even really help at all, as each shoe would receive too much mileage (which defeats the main purpose of tracking your shoes).