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When will AMEX / American Express be supported by Garmin Pay

5914023
over 1 year ago

There was another thread on this that was locked without explanation.

If Garmin isn't able to support Amex cards on Garmin Pay an explanation would help their user-base. Many users are frustrated and the initial reaction is to think it is more about apathy rather than the more likely contract agreements, overhead or other financial costs associated with the network. 

Could we get some feedback from a representative on the situation that way the community can have closer? 

  • 0 over 1 year ago
    5914023 said:
    There was another thread on this that was locked without explanation

    ...

    Garmin - Chris said:

    AMEX is not currently part of Garmin Pay but we take AMEX when customers are buying from us directly. Whether or not AMEX is ever part of Garmin Pay is up to AMEX and not Garmin. We cannot force them to join Garmin Pay.

    - Forms of Payment Accepted by Garmin

    I am locking this thread since an answer has been given and AMEX is not part of Garmin Pay at this time.

  • 0 over 1 year ago in reply to seilogramp

    Hi : I appreciate you responding to all the requests for Garmin to add AMEX.  I, however, politely disagree with the notion that it's AMEX's fault.  That makes no business sense.  Why wouldn't AMEX want to extend the reach of its card to every possible platform?  Like they're sitting around going - Applepay, Check.  Samsung Pay, Check.  Google Pay, Check.  Garmin Pay, Nah - not an affluent enough customer base (when your watches all cost at least as much if not more than Apple or Samsung watches).  More likely the answer is that Garmin does not want to pay the higher transaction fee AMEX charges (versus Visa or Discover), and AMEX is not going to budge or give sufficient discount because GARMIN Pay just doesn't have the reach as the aforementioned pay options.

    As a potential buyer of the Garmin Descent MK2i, NOT having AMEX as part of GARMIN Pay has been a dealbreaker thus far.  May I encourage your bosses to pay AMEX's fee and get them on board.  Time for Garmin to join the 2020s.

  • 0 over 1 year ago in reply to 1922381
    1922381 said:
    May I encourage your bosses to pay AMEX's fee and get them on board

    I encourage you to reach out to AMEX and encourage them. Thank you for your feedback. We appreciate it.