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Active calories not counted

Friz1983
over 1 year ago

I write also here but I saw that this problem is already in the forum of the 540 and 840. If you do an activity and you main device is not your bike computer the calories are not counted for and are also taken away from your my fitness pal. 

Today I do 2 ride to work (registered with my watch 955) calories counted and added on my active calories on garmin and on my fitness pal

Then this evening I do a 3 hour bike ride 1500 calories burned (1040 + power meter) and all the calories are not counted in garmin and automatically subtracted from my fitness pal (so for garmin and my fitness pal I burned 0 calories for a 3 hour ride) 

In the forum of the 840 and 540 they already find out that if you set the bike computer as main device the problem is solved (but then you don't get the calories from your watch) seems a problem with the new physio true up.

Please garmin can you fix this ASAP?

  • 0 13 days ago in reply to Garmin-Maeve

    Looks like the problem is still here. And I fave Fenix 7, edge 1040 and garmin app all at the most recent version

  • 0 8 days ago in reply to MarcoOS

    Today, unfortunately, the only thing you can do is to ride your bike using Garmin Edge only, and leaving the Fenix at home (absolutely without to move it during the ride, it does not have to record accelerometer data or HR data). Once at home you can sync all devices using Garmin Connect Mobile and the calories count is OK. But if you wear your primary device or you move it, then the calories are counted from it and the calories recorded by the Edge (the secondary device) are ignored.

    I know, it's a mess, but it is the horrible current state of the feature.

  • 0 8 days ago in reply to dash1e

    But it is exactly working as designed and described:

    "Your primary wearable device is set in Garmin Connect and is the one device that will break any tiebreakers with other activity trackers. Data from your primary wearable device will always trump other devices when the data is equal and recorded at the same time. This avoids the same data being counted more than once."

    What Is the Garmin Connect TrueUp Feature and How Does It Work? | Garmin Customer Support

  • 0 8 days ago in reply to schmjoe

    Yeah, if you can’t make it work, just say it is intended to be broken Grinning

  • 0 8 days ago in reply to schmjoe

    Please! It's a terrible and bad design choice.

    No one can argue that it makes sense to count calories from a watch with HR if, during the same time period, you’ve logged and correctly entered into your online profile a cycling activity with an exact start time, an exact end time, precise data from a power meter, heart rate data from a chest strap, and a highly reliable estimate of calories burned.

    It doesn’t make sense! You can choose from one of the two sources for the same period and you choose data from the first one? Naaaaaaaaaaaa