Active calories not counted

I write also here but I saw that this problem is already in the forum of the 540 and 840. If you do an activity and you main device is not your bike computer the calories are not counted for and are also taken away from your my fitness pal. 

Today I do 2 ride to work (registered with my watch 955) calories counted and added on my active calories on garmin and on my fitness pal

Then this evening I do a 3 hour bike ride 1500 calories burned (1040 + power meter) and all the calories are not counted in garmin and automatically subtracted from my fitness pal (so for garmin and my fitness pal I burned 0 calories for a 3 hour ride) 

In the forum of the 840 and 540 they already find out that if you set the bike computer as main device the problem is solved (but then you don't get the calories from your watch) seems a problem with the new physio true up.

Please garmin can you fix this ASAP?

  • Looks like the problem is still here. And I fave Fenix 7, edge 1040 and garmin app all at the most recent version

  • Today, unfortunately, the only thing you can do is to ride your bike using Garmin Edge only, and leaving the Fenix at home (absolutely without to move it during the ride, it does not have to record accelerometer data or HR data). Once at home you can sync all devices using Garmin Connect Mobile and the calories count is OK. But if you wear your primary device or you move it, then the calories are counted from it and the calories recorded by the Edge (the secondary device) are ignored.

    I know, it's a mess, but it is the horrible current state of the feature.

  • But it is exactly working as designed and described:

    "Your primary wearable device is set in Garmin Connect and is the one device that will break any tiebreakers with other activity trackers. Data from your primary wearable device will always trump other devices when the data is equal and recorded at the same time. This avoids the same data being counted more than once."

    What Is the Garmin Connect TrueUp Feature and How Does It Work? | Garmin Customer Support

  • Yeah, if you can’t make it work, just say it is intended to be broken Grinning

  • Please! It's a terrible and bad design choice.

    No one can argue that it makes sense to count calories from a watch with HR if, during the same time period, you’ve logged and correctly entered into your online profile a cycling activity with an exact start time, an exact end time, precise data from a power meter, heart rate data from a chest strap, and a highly reliable estimate of calories burned.

    It doesn’t make sense! You can choose from one of the two sources for the same period and you choose data from the first one? Naaaaaaaaaaaa

  • I have the Fenix 8 and Edge 1050, both with latest software. This issue persists where active calories are not counted, even with the bike computer as the primary training device. Surely if you record a workout, the data collected by that device should take priority over passive devices that you are wearing at the time? This seems like a simple device prioritization for any developer to implement, and this unresolved issue is poor form from Garmin.

  • Unfortunately it seems it works as [poorly] designed.

    Meaning that the activity (active and resting) calories captured by Edge do not get accounted by the watch and not getting into the daily calories as a result. Instead, watch estimates the calories based on it's own (or connected) sensors, which in most cases will be very significantly under-calculated.

    This is very sad, because only Garmin could come up with the most accurate number. Other platforms, like Cronometer, are trying to figure out how to merge the general and exercise active calories (https://support.cronometer.com/hc/en-us/articles/16957825757204-Garmin), but apparently still fail short. The reason being is that it's unknown outside of the garmin how many active calories did garmin watch calculate during the exercise recorded by another garmin device (with totaly known active/resting calories). And cronometer routinely deducts a bit too many active calories from the "general" active part.
    Others use more radical approach. For example, Mynetdiary would completely ignore the "general" daily calories from the garmin integration (with something pretty stupid like "Exercise calories are zero because 1,491 Garmin Total calories (including 836 workout calories) are smaller than 1,704 MyNetDiary Weight Maintenance Calories for 16 hours 50 minutes of the day. Setting Activity Level to Sedentary is recommended."). While it could still import the exercises for example from eg. health connect with preconfigured %% calories penalty to use, 50% by default).

    Another workarounds i could think of - record the activity with the watch connected to the same sensors as the edge or using extended display. Or both watch and the edge somehow trying to avoid double accounting for some integrations.

    It's very frustrating, since there doesn't seem to be any acceptable solution for very simple question - what is my calories expenditure across the garmin devices during a day. A
    nd no one seems to care enough to fill the gap, including Garmin, which is a shame.

  • Another bit of dreadful customer support from Garmin.  I have a fenix 8 and 1050.  This simply doesn't work.  There is no workable workaround that makes any sense

    Just fix it!

    It's not a complicated problem to solve 

  • I have noticed few things (in case useful to someone):

    - If I leave the watch at home and use the edge 540 to record 1 activity, the calories are correct

    - If I record a second (or more) activity with the edge, the calories are very very wrong 

    - If I keep the watch on my wrist and record an activity with the edge the calories are also wrong 

    This is a very annoying design flaw, adding it to the other bugs (annoying audio navigation prompts from the fenix, and elevation bug on the edge when waking from sleep) makes this the most expensive annoyance.

    Frankly, I am waiting for the coros dura long term review, if it appears viable I'll sell all my garmin stuff and switch to coros, at least coros appear to listen to their paying customers and charge less than garmin. More than 1k € worth of equipment for this horrible software and support experience. 

    PS: That dude who always say Garmin is right and it works as designed, please do not reply me. 

  • Epix 2 Sapphire and Edge 1040. Same exact issue, the watch active calories are interfering with the Edge active calories.  If I just wear a "dumb" HR monitor strap everything works just fine, it's the Epix 2 which is screwing up.


    How is it possible that Garmin is not fixing this? Knowing accurate active calories burned is kind of table stakes for a sports watch!

    Does anyone know if the other Garmin watches suffer this same thing or is this just a Fenix 7/Epix problem?