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Why are my photos now only showing in landscape. They are sideways now.

My photos previously always posted in portrait and now they are sideways. Does anyone have any ideas. I have uninstall the app and then reinstalled it but it hasn't made any difference. My phone is a Samsung 22s.

Thanks

Top Replies

seilogramp over 2 years ago in reply to Ted +1 verified

Just received an email regarding this today.

Garmin Support Case Resolved

I am writing regarding the Activity image issue you previously reported with our Garmin Connect website.
Our developers have informed…
seilogramp over 2 years ago in reply to 2333733 +3
- If phone camera is held in landscape mode with the top pointing to the right, the photo will end up on Garmin Connect as upside down.
- If phone camera is held in upright portrait mode, then the photo will…

All Replies

0 JimmyFL over 2 years ago

The same here, there is an issue with photo upload.

0 patruns over 2 years ago

Not really sure what this has to do with the Garmin Connect app for Android. Probably get more results in another area.

0 JosseArriba over 2 years ago

Bad EXIF info handling I guess. It used to be an issue few years ago and this week back again I see

0 dcd9e1d46b024276878929842493387d over 2 years ago

Same overhere, out of 10 only one has the right orientation. They are even upside down….

IOS 16.3.1 / iPhone 12 mini

GC 4.63.2

0 2803045 over 2 years ago

Same problem. Photos taken on iPhone previously uploaded perfectly but 3 days ago uploaded upside down. I have no idea how to correct this. Help!

0 4706304 over 2 years ago in reply to 2803045

No idea at all. I have reset my camera settings to factory settings and it's not that. I'm on holiday at the moment and plan to phone Garmin once I'm back. They're usually pretty good. Someone mentioned raising a ticket but I'm not sure how to do that.

0 xthine over 2 years ago

Anyone else’s pictures loading up horizontally in the app?

0 dnmilner over 2 years ago

My Garmin updated to the 4.64 version today. I just tried uploading photos and all the portrait ones were uploaded landscape so the new update didn’t fix it unfortunately

0 2803045 over 2 years ago in reply to dnmilner

Mine updated overnight to 4.64 but still photos do not upload in the correct orientation

0 dcd9e1d46b024276878929842493387d over 2 years ago

Still the same with 4.64.1

Come on Garmin, let's fix this we're all waiting ... ;)