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Why are my photos now only showing in landscape. They are sideways now.

4706304
over 2 years ago

My photos previously always posted in portrait and now they are sideways.  Does anyone have any ideas. I have uninstall the app and then reinstalled it but it hasn't made any difference.  My phone is a Samsung 22s.

Thanks 

  • 0 over 2 years ago in reply to JosseArriba
    JosseArriba said:
    Bad EXIF info handling I guess.

    Most likely, some websites not support it well.

    Photos can be turned by orientation tag without re-saving (usually when done by a system photos' viewer)

    or by actually rotating pixels and re-saving (by images' editors).

    So if someone has such problem, then you can rotate a photo and re-save it in some software.

  • 0 over 2 years ago in reply to xthine

    Mine were going in horizontal, now they’re upside down

  • 0 over 2 years ago in reply to 2333733
    • If phone camera is held in landscape mode with the top pointing to the right, the photo will end up on Garmin Connect as upside down.
    • If phone camera is held in upright portrait mode, then the photo will end up rotated 90° counterclockwise.
    • If phone camera is held in landscape mode with the top pointing to the left, the photo will end up in the correct orientation. this is the current workaround.

    A case was opened with Garmin Support on February 28th.

  • 0 over 2 years ago in reply to seilogramp

    any update on the case? 

  • +1 over 2 years ago in reply to Ted

    Just received an email regarding this today. 

    Garmin Support Case Resolved

    I am writing regarding the Activity image issue you previously reported with our Garmin Connect website.
    Our developers have informed us that the issue has been resolved with a recent update to the Connect website.
    Please let us know if you have any questions or concerns.

  • 0 over 2 years ago in reply to seilogramp

    Great, just made a test and can confirm that it is working again as it used to.

    Thanks for opening the case.