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Live track link doesn't work (BUG) > Fixed (Resolution << Ref: 22665795K1 >> <Q#:1000352>)

ArionK over 2 years ago

The hyperlink contained in the email received to follow someone's activity doesn't work.

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ArionK over 2 years ago in reply to e7andy +4 verified

Report submitted to Gmail and Garmin US as well. I'll update this thread if I have any updates or solutions.

Update Aug18, 2022: Confirmation received from Garmin support this issue was fixed. Tested…
dangrey over 2 years ago +3

Yep, my Gmail is marking live track emails from friends as "looks unsafe" and removing the link. Nothing I can do to convince Gmail the email is safe.

Garmin should put the full URL in the notification…
ArionK over 2 years ago in reply to trux +2

Thanks trux, but I already tried most if not all those tips in the article to have resolved this. Unfortunately, the issue remains.

1. Clicked within Gmail on looks safe.

2. Scan my emails.

3. Created a…

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0 MattS over 2 years ago in reply to 6061876

I just tried it. At least in my case it did not work.

0 dangrey over 2 years ago

Just had live track email notification come through on my Android phone. Opened Gmail and yet again it was marked as unsafe. However this time tapping the "it's safe" button made the link work!

0 jaretjoh over 2 years ago in reply to dangrey

I clicked the Looks Safe button from Gmail and it didn't work.

Did the Block/Unblock thing and refreshed Gmail. It worked but I don't know if it was from the Block/Unblock or refreshing the page.

0 9944556 over 2 years ago

On the live tracking email that is sent to my partner it has no link attached to it so unable to track . Why is this ?

0 e7andy over 2 years ago in reply to 9944556

Is your partner using Gmail? Gmail marks the mail as suspicious and removes the link. Clicking "Looks safe" should reenable the link. That doesn't seem to work that good which is an issue with Gmail.

I started LiveTrack several times after each other and clicked Looks Safe every time and now Gmail do not mark the mails as suspicious.

Another trick is to click Looks Safe. Send the mail to Spam and then mark the mail as Not Spam.

For me it also worked to click Looks Safe and then delete the mail. Then I moved back the mail from Bin.

+1 ArionK over 2 years ago

Garmin support reached out to me in regards to this case and confirmed this is issue is now resolved and you should no longer see any issues. Good job Garmin folks, thank you

0 Jason S. over 2 years ago in reply to ArionK

Hmm.. So they worked out a deal with Gmail?

The email content that Garmin puts in these messages might not be tripping the Gmail unsafe email detectors, but it still really bad content. IMO Garmin should still update the fine print at the bottom of the email with the full livetrack URL, and add some details about unsubscribing. Gmail was right to flag it as suspicious.

0 MattS over 2 years ago

Yes, I too found the problem has been resolved.